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COMMON QUESTIONS

ORDERS & SHIPPING

How do I adjust the time?

 

Note: If you just received your Bradley timepiece, please check the side of the timepiece to see if there is a white plastic stopper between the crown and the timepiece body. If there is a stopper, remove it and carefully ensure that there are no plastic pieces left behind.

How do I change the battery on the Bradley timepiece?

The Bradley timepiece uses a Renata 371 button cell battery that lasts for about 2 years. To change the battery, we highly recommend taking your Bradley to a watch repair store and asking them to change the battery for you. This reduces the likelihood of unwanted scratches and scuffs when removing the back plate.

How do I clean the Bradley timepiece?

Cleaning the Case: Use a clean, dry cloth to remove any debris from the watch surface or in the recessed tracks. We also recommend using just a touch of rubbing alcohol to keep it looking good as new.

Is the Bradley timepiece water resistant?

The Bradley will easily withstand brief contact with water, like getting caught in the rain or washing hands. It is not intended for submersion in water or high intensity sports.

Where can I see the Bradley timepiece in person?

We primarily sell our watches through our online shop and through authorized online retailers, but we also partner with some brick and mortar stores. Click the link below to find an authorized retailer near you.

Do you offer engraving?

We do not offer engraving services at this time. However, some of our customers choose to take their Bradley to a jeweler to have it engraved.

Which countries do you ship to?

Eone currently ships to the US, Canada and most of EU and Asia. If you don't see your country listed in the drop-down menu at the top of our shop, contact us and we'll be happy to connect you to a retailer that ships to your country.

Which shipping methods do you offer?

We're a small team working to offer the most efficient and cost-effective shipping options. If you need your order by a certain time, contact us and we will do what we can. US/Canada Standard: USPS First-Class Mail (US: 3-5 business days / Canada: up to 14 business days). Additional options include FedEx Ground and UPS Ground, if you would like more control over your delivery. Expedited: FedEx (US: Fedex 2 Business Days / Canada: FedEx International). Please note Business Days do not count Saturday or Sunday. If you need your order by a certain date, please contact us. UK/Eurozone Standard: Domestic/Aramex (5 - 15 days, chance of 25 day dependant on country) Shipments outside the US may be subject to import duties and taxes, which are the responsibility of the recipient. Asia Standard: HK Post / Aramex (5 - 15 days) Shipments outside the US may be subject to import duties and taxes, which are the responsibility of the recipient.

When will my order ship?

Our fulfillment center is open Monday through Friday and typically fulfills orders within 24-72 hours after placement. Orders placed after 12pm EST will likely ship the following business day. Orders placed on the weekend typically ship on the following Monday. Additionally, the order processing time may be longer during peak holiday seasons or immediately after a popular promotion. If you have questions concerning when your order will ship, please contact us. Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Is the Bradley timepiece water resistant?

The Bradley will easily withstand brief contact with water, like getting caught in the rain or washing hands. It is not intended for submersion in water or high intensity sports.

What if I need to change my order?

If your order has not yet been packed or shipped, we may be able to cancel it and allow you to place a new order. To check the status of your order, please email hello@eone-time.com with your order number.

Do you offer engraving?

We do not offer engraving services at this time. However, some of our customers choose to take their Bradley to a jeweler to have it engraved.

BRADLEY TIMEPIECE

WARRANTY & REPAIRS

How do I adjust the time?

 

Note: If you just received your Bradley timepiece, please check the side of the timepiece to see if there is a white plastic stopper between the crown and the timepiece body. If there is a stopper, remove it and carefully ensure that there are no plastic pieces left behind.

How do I change the battery on the Bradley timepiece?

The Bradley timepiece uses a Renata 371 button cell battery that lasts for about 2 years. To change the battery, we highly recommend taking your Bradley to a watch repair store and asking them to change the battery for you. This reduces the likelihood of unwanted scratches and scuffs when removing the back plate.

How do I clean the case??

Use a clean, dry cloth to remove any debris from the watch surface or in the recessed tracks. We also recommend using just a touch of rubbing alcohol to keep it looking good as new.

How do I clean the strap?

For our stainless steel straps, use a clean, damp cloth to polish away grime.

Is the Bradley timepiece water resistant?

The Bradley will easily withstand brief contact with water, like getting caught in the rain or washing hands. It is not intended for submersion in water or high intensity sports.

Where can I see the Bradley timepiece in person?

We primarily sell our watches through our online shop and through authorized online retailers, but we also partner with some brick and mortar stores. Click the link below to find an authorized retailer near you.

Do you offer engraving?

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Is there a warranty for the Bradley timepiece?

At Eone, we want you to enjoy touchable time for years to come. That’s why we’re committed to building your Bradley with quality materials and manufacturing, and taking care of any concerns you may have about your timepiece. Each Bradley timepiece purchased directly from eone-time.com is covered by a 2 year warranty. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship. Eone's obligations hereunder are limited to repair or replacement at Eone’s discretion. Eone will cover the cost of returning the repaired or replaced product to you. The warranty excludes the battery, strap and excessive wear or damage to the case or movement. Eone is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. Any claim outside of the warranty period with Eone will involve you returning the defective goods to us, at your expense. You may either fill out this form or contact us by email, according to the instructions below. Purchases from Eone If you purchased your timepiece through our online shop, please e-mail us at hello@eone-time.com with the following information: Order number Description of the issue you’re experiencing Photos that clearly depict the issue, if applicable Your shipping address, if it is different from your order

STRAPS

RETURNS

How do I adjust the stainless steel mesh strap?

 

1. On the adjustable buckle, open the top clasp.

2. Place a flathead screwdriver or spring bar tool in the square slot. Lift this piece away from the strap to open it toward the timepiece body. Warning: leveraging the tool against the straight pin can cause the straight pin to bend.

3. Slide the adjustable buckle to the desired position (make sure the clasp is set in one of the indentations on the back of the band).

4. Close the piece with the square slot and press it down toward the strap. Do not apply pressure to the straight pin.

Are the straps interchangeable?

Yes! All Eone straps can be interchanged on any Bradley timepiece. You can update your Bradley at any time by purchasing straps separately in our shop. The Bradley timepiece will accommodate most 20mm straps.

How do I install a new strap?

1. Use a spring bar tool to press one end of the spring bar in toward the center of the strap. This will detach the spring bar.

How do I return my purchase?

We hope you love your Bradley timepiece. If for some reason you are not satisfied with your purchase, any brand new product can be returned and the cost of the item refunded. If there is something we can do to make your experience better, please email us at hello@eone-time.com.

I've returned my purchase. When can I expect a refund?

Once we have received your package, we will email you a confirmation of your refund. Refunds can take 3-5 business days to process.

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